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1. PURCHASE, PAYMENT AND SALES CONDITIONS
How do I search for a product?
You can search for a product on our website by surfing the catalogue, which is divided into categories, each with a list of related products. By clicking on one of the products you will land in a detailed product file containing picture, price and technical information where it is also listed the wine year. We always try to be up to date with the wine years but in case we run our of the one indicated in the description, we will always send you the best available one.
Is the wine vintage indicated always correct?
We try to be very precise about the vintages but in case of exhaustion of the indicated year, it is always our concern to give you the best vintage at our disposal. If you are looking for a specific year, before placing the order we recommend to check with the Customer Service (using the chat or writing to info@enolike.it).
How do I add a product in my basket?
From the product file, select product and quantity and click on “Add to cart”.
Do I need to register to purchase?
No, you can purchase as a guest. In this case, during purchase process you only need to provide essential administrative and financial data as well as delivery information
How do I know I’ve ordered correctly?
The system will show you a message confirming your order has gone through successfully . In the next hour you will receive an email confirming your order is being dealt with. If you are registered, you can access your personal area and check the status of your orders.
Why should I register on your site?
You do not have to register. However, if you do you can use the Wishlist to save products you are interested in and you will have a user area where you can keep track of your orders and their status.
Which payment methods do you accept?
You can choose to pay
• PayPal and credit card on the PayPal circuit;
• bank transfer;
Why was my credit card declined?
Your credit card is generally declined for one of the following reasons:
• the data requested for payment does not match your credit card data;
• you have not activated your security code (some credit cards require an additional security code, supplied by the bank, which must be entered to confirm payment);
• you have exceeded your credit card limit;
• the credit limit for this period of time may have been exceeded or your card may be out of date;
• if you think there may be any other problems, please contact your credit card issuer.
Where can I check my order status?
Access your personal area with the username (e-mail) and password you chose when you registered.
Can I purchase something for a friend who lives in another country?
Yes, you can purchase products to be sent to other countries, but the shipment cost will change accordingly
Can I pay with a discount code?
Of course, you can also pay using valid Discount Codes or Coupons supplied by our website. If you have a Discount Code or Coupon, enter the code in the correct field in your order summary and the total amount will be adjusted accordingly.
Do prices include VAT?
Yes, shop prices include VAT
What are the terms and conditions of sale?
You will find all our shop’s terms and conditions of sale in the page: Sales terms
2. DELIVERY, CANCELLATION, REPLACEMENT AND RETURNS
Which courier do you use for deliveries?
The courier may vary according to the order destination.
What are the delivery costs?
Delivery costs vary according to destination and the quantity of goods purchased and are clearly shown in real time during purchase and in the order summary.
May I cancel an order?
An order can be cancelled before our warehouse has begun the delivery process, of which you will be notified via e-mail. If the order has already been sent you can return goods ordered within 14 working days from the day of receipt.
You can inform us that you want to return goods by:
– e-mail at info@enolike.it
All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:
La Vite e il Legno
Via Italia, 24/a
33033 Codroipo
Italia
Reimbursement will be made within 14 days of receiving the returned item. Articles that are incomplete or damaged due to the customer’s fault will not be reimbursed
How can I return an order?
Customers have the right to return orders (without giving a reason) within 14 working days of receiving the items.
You can inform us that you want to return goods by:
– e-mail: info@enolike.it
All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:
La Vite e il Legno
Via Italia, 24/a
33033 Codroipo
Italia
Reimbursement will be made within 14 days of receiving the returned item. Articles that are incomplete, or damaged due to the customer’s fault will not be reimbursed.
3. DATA PROTECTION AND SAFETY
What is your shop’s data protection policy?
You can consult our data protection policy in this page: Privacy Policy.
Where can I change my registration info?
Access your personal area with the username (e-mail) and password you chose when you registered.
What do I do if I forget my password?
You can recover your password by following the steps shown on the Enter page. You will find a Forgotten your password? link next to the fields where you enter your username (e-mail) and password.
Who can I contact about your data protection policy?
For any questions about data protection, contact info@enolike.it
